FAQ

To shop at STR, do I have to register?

Yes, you need to register for making purchases at STR's site, so that we can enhance your shopping experience every time you login.


Are my mobile number and email id necessary for registration?

This is needed so that we can have your purchases delivered at your doorstep, and email id can be used for sending newsletters, tracking URL id, etc. 


Do I have to pay for registrations?

This is absolutely free, and you only have to pay for your orders.


How long is my registration valid?

Once being registered at STR, you can come back to us anytime you want.


What if I forget my login password?

Generate a new password by clicking on the "Forgot Password" option at the sign-in page. An email with a link to create a new password will be sent to your registered email id.


How do I unsubscribe from your emails?

You can do this at any time, by just clicking on an email that we have sent and click on the unsubscribe button.


How long does the shipping take?

We entertain two kinds of shipping methods- Registered mail that takes normally one week which is the default one, and the other shipping method is DHL which takes 2 to 3 days and needs to be exclusively selected by you if you need the parcel to arrive early.